We can provide a wide range of support tailored to meet a company’s specific requirements

This could be a basic telephone/remote connection contract for a specific application or a managed project requiring consultation and planning, infrastructure engineering, application software development and training.

Although we use a cloud based service desk and project planning to efficiently handle support, we fully appreciate that our customers would not be happy with an automated “faceless” response to their requirements.

Our support teams ensure that you immediately know who is handling your requirement from start to completion.

Friendly flexible support network

• A dedicated support desk manned Monday to Friday with options to extend the times to meet specific requirements.
• Jira/Confluence project planning
• Basic telephone/remote connection support through to full onsite support covering network engineering , application support and staff training
• “One point of contact support” where PMITS staff liaise with all a company’s IT suppliers
• On-site help desk for larger companies who require permanent on-site manned support

Our partners help us help you

Data and Voice communicate and Internet Access now share the same IT infrastructure making it essential that a network is correctly balanced to allow each discipline the correct bandwidth to run efficiently and to avoid clashes which reduce performance.

24/7 working and multiple site requirements further increase the necessity for detailed planning and for a full understanding of security implications. Working with our partners we have been able to provide this level of infrastructure performance and security.

• Dell - Virtual servers and AppAssure rapid recovery systems
• Solar Communications - Unified voice communications
• J P R Manufacturing - Network and structured cabling
• Talk Internet - Multi-site connectivity and cloud hosting